App and Developer Information
- App: Money Monster
- Developer: fstech Corp.
1. Steps to Request Account Deletion
- Step 1: Open the app and go to My > Withdraw Account.
- Step 2: Submit your request and complete identity verification.
- Step 3: Receive the processing result through support contact.
If you cannot access the app, you can request account/data deletion using the contact methods below.
2. Information Required for Request
- Name
- Mobile phone number
- Store information used (if known)
- Request type (account deletion / data deletion / both)
3. Data Deleted or De-identified
- App account linkage and app access rights
- Money Monster app profile and membership status
- App device linkage information such as push notification tokens
4. Data Retained and Retention Period
The following data may be retained for statutory periods and then securely deleted.
| Data Type | Retention Period |
|---|---|
| Contract / subscription withdrawal records | 5 years |
| Payment and goods/service supply records | 5 years |
| Consumer complaints and dispute records | 3 years |
| Access logs | 3 months |
5. Processing Timeline
Requests are processed without undue delay after identity verification, and we target completion within 7 business days under normal circumstances.
6. Contact
Contact information is not configured. Please request account/data deletion through customer support.